The NVQ Level 3 Diploma in Beauty Therapy is ideal for people looking to further their career within the beauty and spa industry.
Course Content - What you will learn
This qualification includes the following units:
R/600/1277 - Contribute to the planning and implementation of promotional activities
1 Be able to contribute to the planning and preparation of promotional activities
1.1 make recommendations to the relevant person (s) for suitable promotional activities, identifying the potential benefits for the business
1.2 identify and agree specific, measurable, achievable, realistic and time bound objectives and target groups for the activity with the relevant person(s)
1.3 agree requirements for the activity with all relevant person(s) in sufficient detail to allow the work to be planned
1.4 produce an agreed plan showing the
- type of promotional activity
- objectives of the activity
- roles and responsibilities of others involved
- resource requirements
- preparation and implementation activities
- timescales
- the budget
- methods of evaluation
1.5 agree a plan that takes into account any legal requirements, when necessary
1.6 make sure resources are available to meet the planned timescale
2 Be able to implement promotional activities
2.1 implement promotional activities to meet the agreed plan
2.2 adapt promotional activities, when necessary, in response to changed circumstances and/or problems
2.3 use resources effectively throughout the promotional activities
2.4 communicate the essential features and benefits of products and services to the target group
2.5 use methods of communication that are suitable for the type of promotional activity being undertaken
2.6 present information in logical steps
2.7 encourage the target group to ask questions about the services and products being promoted
2.8 respond to questions and queries in a way which promotes goodwill and enhances the salon’s image
2.9 actively encourage the target group to take advantage of the services and products being promoted
2.10 clear away products and equipment at the end of the promotional activity, when necessary, to meet the requirements of the venue
3 Be able to participate in the evaluation of promotional activities
3.1 use the methods agreed in the promotional activity plan to gain feedback from the relevant sources
3.2 collate and record the information gained from the feedback using a clear and concise format and method of presentation
3.3 draw accurate and clear conclusions on the effectiveness of the promotional activity in meeting the agreed objectives
3.4 participate in discussions giving a clear and well structured summary of the results of the evaluation
3.5 make recommendations for improvements to any future promotional activities based upon the outcomes of the evaluation
4 Understand the venue and legal requirements
4.1 explain the practical requirements and restrictions of any venue
4.2 describe the contract requirements, local bye-laws and legislation which could restrict the promotional activity in any venue used
4.3 explain the importance of considering health and safety and other legal requirements
4.4 explain the health and safety procedures applicable to any venue used
4.5 explain the potential hazards that must be considered when working at any venue
4.6 describe the steps that should be taken to minimise risks when working at an external venue
5 Understand how to plan and prepare promotional events
5.1 explain the purpose and value of detailed and accurate planning
5.2 explain the type of resourcing requirements necessary for promotional activities
5.3 explain how the nature of the target group can influence the choice of promotional activity
5.4 explain how to match types of promotional activities to objectives
5.5 describe how to present a plan for promotional activities
5.6 explain why it is important to consider methods of evaluation at the planning stage
5.7 explain how to write objectives that are Specific, Measurable, Achievable, Realistic and Time Bound (ie SMART objectives)
5.8 explain the importance of working to a budget
5.9 explain where and how to obtain resources
5.10 explain the importance of clearly defining the roles and responsibilities of those involved in promotional activities
5.11 describe the importance of allocating roles and responsibilities to match an individual’s competence levels
5.12 explain the importance of gaining an individual’s commitment and agreement to undertake a role in the promotional activity
5.13 explain the types of foreseeable problems that occur and ways of resolving them
6 Understand how to sell products and services
6.1 explain how to recognise buying signals and to close sales
6.2 identify the difference between the features of a product or service and the benefits of a product or service
6.3 describe the features and benefits of products and/or services being promoted
6.4 describe how to tailor the presentation of the benefits of products and/or services to meet individual needs and interests
7 Understand communication techniques
7.1 explain how and when to participate in discussions
7.2 describe how to give a short presentation
7.3 compare different methods of presenting information
7.4 explain how and when to make openings to encourage others to ask questions
7.5 describe how to answer questions and manage queries in a way likely to maintain goodwill
8 Understand evaluation methods and techniques
8.1 explain the purpose of evaluation activities
8.2 explain the areas of the promotional activity which should be evaluated
8.3 describe the most suitable methods of gaining feedback for the promotional activities in the range
8.4 explain how to collate, analyse and summarise evaluation feedback in a clear and concise way
8.5 explain suitable ways of formatting and producing an evaluation report
A/600/7462 - Provide body massage treatments
1 Be able to maintain safe and effective methods of working when providing body massage treatments
1.1 set up and maintain the treatment area to meet legal, hygiene and service requirements
1.2 maintain personal hygiene, protection and appearance that meets accepted industry and organisational requirements
1.3 clean all tools and equipments using the correct methods
1.4 position equipment and massage mediums for safety and ease of use
1.5 position the client and themselves to minimise fatigue and risk of injury and and for the treatment
1.6 use industry hygiene and safety practices throughout the treatment to minimise the risk of cross-infection
1.7 adopt a positive, polite and reassuring manner towards the client throughout the treatment
1.8 maintain the client’s modesty, privacy and comfort throughout the treatment
1.9 complete the treatment within a commercially viable time
1.10 keep the records up-to-date, accurate, easy to read and signed by the client and practitioner
1.11 leave the treatment area and equipment in a suitable condition for future treatments
2 Be able to consult, plan and prepare to provide body massage treatments
2.1 use consultation techniques to determine the client’s treatment needs
2.2 obtain signed, written and informed consent prior to carrying out the treatment from the client or parent/guardian if the client is a minor
2.3 question the client to identify the client’s medical history, physical characteristics and lifestyle pattern
2.4 consult with the client to identify any contra-indications to facial electrical treatments, recording the client’s responses, taking any necessary action
2.5 provide client advice without referring to a specific medical condition and without causing undue alarm and concern
2.6 explain and agree the projected cost, likely duration, frequency and types of treatment needed
2.7 agree in writing the client’s needs, expectations and treatment objectives, ensuring they are realistic and achievable
2.8 clean and prepare the client’s skin to suit the type of massage to be given
2.9 protect the client’s clothing, hair and accessories prior to beginning massage
2.10 select equipment and related products to suit the treatment objectives
3 Be able to perform manual massage
3.1 check that the client’s body is suitably supported prior to and during the treatment
3.2 adapt massage techniques, sequence and massage mediums to meet the client’s physical characteristics and treatment area(s)
3.3 vary the depth, rhythm and pressure of massage movements to meet treatment objective, treatment area(s) and client’s physical characteristics and preferences
3.4 apply and use massage oil medium to minimise waste
3.5 take prompt remedial action if contra-actions or discomfort occur during the course of treatment
3.6 give the client sufficient post-treatment recovery time
3.7 consult with the client to confirm the finished result is to the client’s satisfaction and meets the agreed treatment objectives
3.8 provide aftercare advice specific to the client’s individual needs
4 treatments
5 Be able to perform mechanical massage treatments
6 Understand organisational and legal requirements for protecting body massage treatments
7 Understand how to work safely and effectively when providing body massage treatments
8 Understand how to consult with clients
9 Understand how to prepare to provide body massage treatments
10 Understand contra-indications and contra-actions that affect or restrict body massage treatments
10.1 explain the contra-indications that prevent treatment and why
10.2 explain the contra-indications which may restrict treatment or where caution should be taken, in specific areas and why
10.3 explain the possible contra-actions which may occur during and post-treatment, why and how to deal with them
11 Understand how to carry out body massage treatments
11.1 explain the preparation and application of the massage equipment
11.2 explain the benefits of using the massage equipment
11.3 explain the different types and uses of massage mediums
11.4 explain the types and benefits of pre-heat treatments which can be used prior to massage
11.5 explain why it is important to maintain correct posture during massage and complete their own stretching exercises to prevent repetitive strain injury
11.6 explain the correct use and application of massage techniques to meet a variety of treatment objectives
11.7 explain how to adapt the massage sequence, depth and pressure to suit different client physical characteristics, areas of the body and client preferences for manual massage
11.8 explain how to adapt the massage sequence, depth and pressure to suit different client physical characteristics and areas of the body for mechanical massage
11.9 explain how to adapt massage treatments for male and female clients
11.10 explain the areas of the body and body characteristics needing particular care when undertaking mechanical treatments
11.11 explain the advantages of mechanical and manual massage
11.12 evaluate the advantages of combining mechanical and manual massage
11.13 explain how to select and utilise massage equipment, media and techniques to achieve maximum benefits to the client
11.14 explain how and why support and cushioning would be used during the treatment
11.15 explain the importance of evaluating the effectiveness of body massage treatments
12 Understand how to provide aftercare advice
12.1 explain the lifestyle factors and changes that may be required to improve the effectiveness of the treatment
12.2 explain post-treatment restrictions and future treatment needs
12.3 explain products for home use that will benefit and protect the client and those to avoid and why
12.4 explain how eating and exercise habits can affect the effectiveness of treatment
13 Understand anatomy and physiology related to body massage treatments
D/600/7504 - Provide Indian head Massage
1 Be able to maintain safe and effective methods of working when providing Indian head Massage
1.1 set up and maintain the treatment area to meet legal, hygiene and service requirements
1.2 maintain personal hygiene, protection and appearance that meets accepted industry and organisational requirements
1.3 clean all tools and equipment using the correct methods
1.4 position equipment and massage medium for safety and ease of use
1.5 position the client and themselves to minimise fatigue and risk of injury and in a way suitable for the treatment
1.6 use accepted industry hygiene and safety practices throughout the treatment to minimise cross-infection
1.7 adopt a positive, polite and reassuring manner towards the client at all times
1.8 maintain the client’s modesty, privacy and comfort at all times
1.9 complete the treatment within a commercially viable time
1.10 keep records up-to-date, accurate, complete, legible and signed by the client and practitioner
1.11 leave the treatment area in a condition suitable for future treatments
2 Be able to consult, plan and prepare for treatments with clients
2.1 use consultation techniques to determine the client’s treatment needs
2.2 obtain signed, written and informed consent prior to carrying out the treatment from the client or parent/guardian if the client is a minor
2.3 explain to the client what the treatment entails in a way they can understand
2.4 identify the client’s medical history, physical characteristics and lifestyle pattern by asking questions
2.5 consult effectively with the client to identify any contra-indications to massage treatments, recording the client’s responses and take any necessary action
2.6 provide client advice without reference to a specific medical condition and without causing undue alarm or concern
2.7 explain and agree the projected cost, duration and frequency of treatment needed
2.8 agree in writing the client’s needs expectations and treatment objectives ensuring they are realistic and achievable
2.9 adapt client preparation procedures to suit the environment in which the massage is to be undertaken
2.10 protect clothing, hair and accessories prior to beginning massage
2.11 select suitable resources and massage medium to meet the treatment objectives
3 Be able to perform Indian head massage
3.1 provide suitable support and cushioning, as necessary, to specific areas of the body during the treatment
3.2 adapt massage techniques, sequence and use of massage medium to meet the client’s physical characteristics and treatment area(s)
3.3 vary the depth, rhythm and pressure of massage movements to meet treatment objectives, treatment area(s) and client’s physical characteristics and preferences
3.4 co-ordinate breathing techniques with that of the client
3.5 apply massage medium to ensure minimal waste
3.6 take prompt remedial action if contra-actions or discomfort occur during the course of treatment
3.7 allow the client sufficient post-treatment recovery time
3.8 check that the finished result is to the client’s satisfaction and meets the agreed treatment objectives
3.9 provide aftercare advice specific to the client’s individual needs
4 Understand organisational and legal requirements for providing Indian head massage
4.1 explain own responsibilities under current health and safety legislation, standards and guidance
4.2 explain own responsibilities under local authority licensing regulations for themselves and their premises
4.3 explain the importance of not discriminating against clients with illnesses and disabilities and why
4.4 state the age at which an individual is classed as a minor and how this differs nationally
4.5 explain why minors should not be given treatments without informed and signed parental or guardian consent
4.6 explain why it is important, when treating minors under the age of 16, to have a parent present
4.7 explain the legal significance of gaining signed, informed consent to treatment
4.8 explain manufacturer’s and organisational requirements for waste disposal
4.9 explain the importance of the correct storage of client records in relation to the Data Protection Act
4.10 explain how to complete client records and the reasons for keeping records of treatments and gaining client signatures
4.11 explain own responsibilities and reasons for maintaining personal hygiene, protection and appearance according to accepted industry and organisation requirements
4.12 explain the organisation’s requirements for client preparation
4.13 explain the organisation’s service times for Indian head Massage and the importance of completing the service in a commercially viable time
4.14 explain the organisation’s requirements for treatment area maintenance
5 Understand how to work safely and effectively when providing Indian Head Massage
5.1 explain how to set up the work area for Indian head massage
5.2 explain the necessary environmental conditions for Indian head massage (including lighting, heating, ventilation, sound and general comfort) and why these are important
5.3 explain the importance of and reasons for disinfecting hands and how to do this effectively
5.4 explain how to position themselves and the client for Indian head massage taking into account individual physical characteristics
5.5 explain what repetitive strain injury (RSI) is, how it is caused and how to avoid developing it when delivering massage treatments
5.6 explain the importance of adopting the correct posture throughout the treatment and the impact this may have on themselves and the outcome of the treatment
5.7 explain the reasons for maintaining client modesty, privacy and comfort during the treatment
5.8 explain why it is important to maintain standards of hygiene and the principles of avoiding cross-infection
5.9 explain how to minimise and dispose of waste treatments
6 Understand how to consult with clients
6.1 explain how to use consultation techniques when communicating with clients from different cultural and religious backgrounds, ages, disabilities and genders for this treatment
6.2 explain why it is important to encourage and allow time for clients to ask questions
6.3 explain the importance of questioning clients to establish any contra-indications to Indian head massage
6.4 explain why it is important to record client responses to questioning
6.5 explain the legal significance of client questioning and recording the client’s responses
6.6 explain how to give effective advice and recommendations to clients
6.7 explain how to visually assess the physical characteristics
6.8 explain how to assess posture and skeletal conditions that may be present and how to adapt and change the massage routine
6.9 explain how to recognise different skin types and conditions
6.10 explain how to recognise different scalp conditions and hair types
6.11 explain the reasons why it is important to encourage clients with contra-indications to seek medical advice
6.12 explain the importance of and reasons for not naming specific contra-indications when encouraging clients to seek medical advice
6.13 explain why it is important to maintain client’s modesty, privacy and comfort
6.14 explain the relationship between lifestyle patterns and effectiveness of treatment
6.15 explain the beneficial effects which can result to the client’s lifestyle pattern
7 Understand how to prepare for providing Indian head massages
7.1 explain the importance of giving clients clear instructions on the removal of relevant clothing, accessories and general preparation for the treatment
7.2 explain why it is important to reassure clients during the preparation process whilst also maintaining the client’s modesty and privacy
7.3 explain how to select the appropriate massage oil suitable for skin, scalp and hair type and condition
7.4 explain how and when to adapt client preparation for working in different environments
7.5 explain how to practically and mentally prepare themselves for carrying out the treatment
8 Understand anatomy and physiology related to Indian head massages
8.1 explain the structure and function of muscles, including the types of muscles within the treatment areas
8.2 explain the positions and actions of the main muscle groups within the treatment areas
8.3 explain the position and action of the primary bones and joints of the skeletal system within the treatment areas
8.4 explain how to recognise postural faults and conditions within the treatment areas
8.5 explain the structure, function and location of blood vessels and the principles of circulation, blood pressure and pulse within the treatment areas
8.6 explain the interaction of lymph and blood within the circulatory system
8.7 explain the structure and function of the lymphatic system
8.8 explain the position and function of the sinuses
8.9 explain the basic principles of the central nervous system and autonomic system
8.10 explain the basic principles of the endocrine and respiratory systems
8.11 explain the structure and function of skin
8.12 compare the skin characteristics and skin types of different ethnic client groups
8.13 explain the effects of Indian head massage on the individual systems of the body
8.14 summarise the physical and psychological effects of Indian head massage
9 Understand contra-indications and contra-actions that affect or restrict body massage treatments
9.1 explain the contra-indications that prevent treatment and why
9.2 explain the contra-indications which may restrict treatment or where caution should be taken, in specific areas and why
9.3 explain the possible contra-actions which may occur during and post treatment and how to deal with them
10 Understand different Indian head massage mediums
10.1 explain how to store and maintain Indian head massage mediums in a safe and hygienic manner and why this is important
10.2 explain how to use Indian head massage mediums safely and effectively
10.3 explain the types of Indian head massage oils available and their beneficial properties e.g. mustard, coconut, olive and sesame
11 Understand the principles of Indian head massage
11.1 explain the key aspects of the origins and traditions of Indian head massage
11.2 summarise the basic principles of Ayurveda
11.3 explain the principles of body, mind and spiritual wellness
11.4 explain the principles and practices of marma (pressure) points application (of which 37 are in the treatment area) and their purpose
11.5 explain the principles and practices of the 7 primary chakras and their importance in relation to the Indian head massage treatment
11.6 explain the importance of getting the client to remove their shoes before treatment
11.7 explain why it is important to maintain correct posture during Indian head massage and to complete stretching exercises to prevent repetitive strain injury
11.8 explain the correct use and application of Indian head massage techniques to meet a variety of treatment objectives
11.9 explain how to adapt the Indian head massage sequence, depth and pressure to suit different client physical haracteristics, areas of the body and preferences
11.10 explain why effective client breathing is necessary prior to starting the treatment
11.11 explain how own breathing techniques can enhance the effectiveness of the treatment process
11.12 evaluate the advantages of Indian head massage
11.13 explain how and why support and cushioning would be used during the treatment
11.14 explain the importance of evaluating the effectiveness of Indian head massage treatments
12 Understand how to provide aftercare advice
12.1 explain why it is important to give post-treatment advice
12.2 explain the benefits of a course of treatment
12.3 explain the lifestyle factors and changes that may be required to improve the effectiveness of the treatment
12.4 explain post-treatment restrictions and future treatment needs
12.5 explain products for home use that will benefit the client and those to avoid and why
K/600/7523 - Carry out massage using pre-blended aromatherapy oils
1 Be able to maintain safe and effective methods of working when carrying out massage using pre-blended aromatherapy oils
1.1 set up and maintain the treatment area to meet organisation and manufacturers’ instructions
1.2 maintain personal hygiene, protection and appearance meets accepted industry and organisational requirements
1.3 clean all equipment using the correct methods
1.4 position equipment and pre-blended oils for safety and ease of use
1.5 position the client and themselves to minimise fatigue and risk of injury and in a way suitable for treatment
1.6 use accepted industry hygiene and safety practices throughout the treatment to minimise the risk of cross-infection
1.7 adopt a positive, polite and reassuring manner towards the client at all times
1.8 maintain the client’s modesty, privacy and comfort at all times
1.9 complete the treatment within a commercially viable time
1.10 keep records up-to-date, accurate, easy to read and signed by the client and practitioner
1.11 leave the treatment area and equipment in a suitable condition for future treatments
2 Be able to consult, plan and prepare for treatments with clients
2.1 use effective consultation techniques to determine the client’s treatment needs
2.2 obtain signed, written, informed consent prior to carrying out the treatment from the client or parent/guardian if the client is a minor
2.3 explain to the client the treatment procedure in a way they can understand
2.4 question the client to identify the client’s medical history, physical characteristics and lifestyle pattern
2.5 consult with the client to identify any contra-indications to aromatherapy treatments, recording the clients responses, and take any necessary action
2.6 encourage clients to ask questions and clarify any points
2.7 carry out a sensitivity test to establish response and suitability for treatment
2.8 provide client advice without reference to a specific medical condition and without causing undue alarm or concern
2.9 explain and agree the projected cost, likely duration, frequency and types of treatment needed
2.10 agree in writing the client’s needs, expectations and treatment objectives, ensuring they are realistic and achievable
2.11 protect client’s clothing, hair and accessories
2.12 select suitable pre-blended aromatherapy oils which meet the treatment objectives which are fit for purpose
3 Be able to massage the body using pre-blended aromatherapy oils
3.1 provide suitable support and cushioning to specific areas of the body during the treatment if necessary
3.2 adapt massage techniques, sequence and use of pre-blended oil to meet the client’s physical characteristics and treatment area(s)
3.3 vary the depth, rhythm and pressure of massage movements to meet treatment objectives, treatment area(s) and client’s physical characteristics and preferences
3.4 apply and use pre-blended oil to minimise waste
3.5 take prompt remedial action if contra-actions or discomfort occur during the course of treatment
3.6 give the client sufficient post-treatment recovery time
3.7 check that the finished result is to the client’s satisfaction and meets the agreed treatment objectives
3.8 provide aftercare advice
4 Understand organisational and legal requirements for carrying out massage using pre-blended aromatherapy oils
4.1 explain own responsibilities under current health and safety legislation, standards and guidance
4.2 explain own responsibilities under local authority licensing regulations for themselves and the premises
4.3 explain the importance of not discriminating against clients with illnesses and disabilities and why
4.4 explain the age at which an individual is classed as a minor and how this differs nationally
4.5 explain why it is important, when treating minors under 16 years of age, to have a parent or guardian present
4.6 explain why minors should not be given treatments without informed and signed parental or guardian consent
4.7 explain the legal significance of gaining signed, informed consent to treatment
4.8 explain own responsibilities and reasons for maintaining personal hygiene, protection and appearance according to accepted industry and organisational requirements
4.9 explain the manufacturers’ and organisational requirements for waste disposal
4.10 explain the importance of the correct storage of client records in relation to the Data Protection Act
4.11 explain how to complete client records, the importance of and reasons for keeping records of treatments and gaining client signatures
4.12 explain the organisation’s requirements for client preparation
4.13 explain the organisation’s service times for massage treatments and the importance of completing the service in a commercially viable time
4.14 explain the organisation’s and manufacturers’ requirements for the treatment area, maintenance and cleaning of equipment
5 Understand how to work safely and effectively when carrying out massage using pre-blended aromatherapy oils
5.1 explain how to set up the work area for massage treatments
5.2 explain the necessary environmental conditions for body massage treatments (including lighting, heating, ventilation, sound and general comfort) and why these are important
5.3 explain the importance and reasons for disinfecting hands and how to do this effectively
5.4 explain how to position themselves and the client for massage treatments taking into account individual physical characteristics
5.5 explain what repetitive strain injury (RSI) is, its cause and how to avoid developing it when delivering massage treatments
5.6 explain the importance of adopting the correct posture throughout the treatment an the impact this may have on themselves and the outcome of the treatment
5.7 explain the reasons for maintaining client modesty, privacy and comfort during the treatment
5.8 explain why it is important to maintain high standards of hygiene and the principles of avoiding cross-infection
5.9 explain how to minimise and dispose of waste treatments
6 Understand how to consult with clients
6.1 explain how to use effective consultation techniques when communicating with clients from different cultural and religious backgrounds, ages, disabilities and genders for this treatment
6.2 explain why it is important to encourage and allow time for clients to ask questions
6.3 explain the importance of questioning clients to establish any contra-indications to head and body massage treatments
6.4 explain why it is important to record client responses to questioning
6.5 explain the legal significance of client questioning and the recording of client responses
6.6 explain how to give effective advice and recommendations to clients
6.7 explain how to visually assess the clients’ physical characteristics
6.8 explain how to asses posture and skeletal conditions that may be present and how to adapt and change the massage routine
6.9 explain how to recognise different skin types and conditions
6.10 explain how to effectively carry out a skin sensitivity test for allergies to pre-blended aromatherapy oils
6.11 explain the types of reactions that can occur as a result of using pre-blended aromatherapy oils and how to recognise them
6.12 explain the reasons why it is important to encourage clients with contra-indications to seek medical advice
6.13 explain the importance of and reasons for not naming specific contra-indications when encouraging clients to seek medical advice
6.14 explain why it is important to maintain client’s modesty and privacy
6.15 explain the relationship between lifestyle patterns and effectiveness of treatment
6.16 summarise the beneficial effects which can result from changes to the client’s lifestyle pattern
7 Be able to prepare to carry out massages using pre-blended aromatherapy oils
7.1 explain the importance of giving clients clear instructions on the removal of relevant clothing, accessories and general preparation for the treatment
7.2 explain why it is important to reassure clients during the preparation process whilst also maintain the client’s modesty and privacy
7.3 explain how to select the appropriate pre-blended aromatherapy oil suitable for skin type, condition and treatment objectives
7.4 explain how to cleanse different areas of the body in preparation for treatment e.g. face and feet
8 Understand anatomy and physiology related to massage treatments
8.1 explain the structure and function of cells and tissues
8.2 explain the structure and function of muscles, including the types of muscle
8.3 explain the positions and actions of the main muscle groups within the treatment areas of the body
8.4 explain the position and function of the primary bones and joints of the skeleton
8.5 explain how to recognise postural faults and conditions
8.6 explain the structure, function and location of blood vessels and the principles of circulation, blood pressure and pulse
8.7 explain the interaction of lymph and blood within the circulatory system
8.8 explain the structure and function of the lymphatic system
8.9 explain the basic principles of the central and autonomic nervous system
8.10 explain the basic principles of the endocrine, respiratory, digestive and excretory system
8.11 explain the structure and function of the skin
8.12 explain the skin characteristics and skin types of different ethnic client groups
8.13 explain the structure and location of the adipose tissue
8.14 summarise the effects of massage using pre-blended aromatherapy oils on the individual systems of the body
8.15 summarise the physical and psychological effects of massage using pre-blended aromatherapy oils
8.16 explain how to recognise erythema and its causes
10 Understand how to use pre-blended aromatherapy oils
10.1 explain how to store and maintain pre-blended aromatherapy oils in a safe and hygienic manner
10.2 explain how to use pre-blended aromatherapy oils safely and effectively, including the effects of volatility
10.3 summarise the types of pre-blend aromatherapy massage oils available, their purpose
10.4 explain how to adapt their choice of pre-blended aromatherapy oils to meet specific clients’ physical and emotional needs
11 Understand the principles behind massage techniques using pre-blended aromatherapy oils
11.1 explain why it is important to maintain correct posture during massage and complete their own stretching exercises to prevent repetitive strain injury
11.2 explain the correct use and application of massage techniques to meet a variety of treatment objectives
11.3 explain how to adapt the massage sequence, depth and pressure to suit different client physical characteristics, areas of the body and preferences
11.4 explain how to adapt massage treatments for male and female clients
11.5 explain the areas of the body and body characteristics needing particular care when undertaking massage using pre-blended aromatherapy oils
11.6 explain the advantages of massage using pre-blended aromatherapy oils
11.7 explain how and why support and cushioning would be used during the treatment
11.8 explain the limitations of using pre-blended aromatherapy oils and when and why to refer clients onto a clinical aromatherapist
11.9 explain the importance of evaluating the effectiveness of massage using pre-blended aromatherapy oils
12 Understand how to provide aftercare advice
12.1 evaluate the lifestyle factors and changes that may be required to improve the effectiveness of the treatment
12.2 explain post-treatment restrictions and future treatment needs
12.3 explain products for home use that will benefit and protect the client and those to avoid and why
12.4 explain how eating and exercise habits can affect the effectiveness of treatment
13 Understand contra-indications and contra-actions that affect or restrict massages using pre-blended aromatherapy oils
J/600/7545 - Provide stone therapy treatments
1 Be able to maintain safe and effective methods of working when providing stone therapy treatments
1.1 set up and maintain the treatment area to meet legal, hygiene and service requirements
1.2 maintain personal hygiene, protection and appearance that meets accepted industry and organisational requirements
1.3 remove and handle stones in a way which avoids injury to themselves and the client
1.4 clean all tools and equipment using the correct methods
1.5 disinfect stones after each treatment
1.6 heat, cool and store stones according to manufacturers instructions and in a way which effectively energises them
1.7 position equipment and treatment products for safety and ease of use
1.8 use suitable materials to protect the client’s skin against extremes of temperature during stone replacement
1.9 use accepted industry hygiene and safety practices throughout the treatment
1.10 adopt a positive, polite and reassuring manner towards the client throughout the treatment
1.11 maintain the client’s modesty, privacy and comfort at all times
1.12 use treatment products to minimise waste
1.13 dispose of waste materials safely and correctly
1.14 carry out the treatment within a commercially viable time
1.15 keep records up-to-date, accurate, easy to read and signed by the client and practitioner
1.16 leave the treatment area and equipment in a suitable condition for future treatments
2 Be able to consult, plan and prepare for treatments with clients
2.1 use consultation techniques to determine the client’s treatment needs
2.2 obtain signed, written and informed consent prior to any service from the client or parent/guardian if the client is a minor
2.3 explain to the client what the treatment entails in a way they can understand
2.6 consult with the client to identify their medical history, physical characteristics and lifestyle pattern, recording their responses
2.7 consult with the client to identify if they have any contra-indications to stone therapy treatments, recording their responses and taking any necessary action
2.8 actively encourage clients to ask questions and clarify points
2.9 position themselves and the client to minimise the risk of fatigue and injury to themselves and the client
2.10 carry out a test patch to determine the client’s skin response to hot and cold temperature
2.11 provide client advice without reference to a specific to a specific medical condition and without causing undue alarm and concern
2.12 explain and agree the projected cost, likely duration, frequency and types of treatment needed
2.13 agree in writing the client’s needs, expectations and treatment objectives, ensuring they are realistic and achievable
2.14 clean and prepare the client’s skin to suit the areas to be treated
2.15 protect the client’s clothing, hair and accessories
2.16 select types of stone suitable to meet the treatment objectives
3 Be able to perform stone therapy
3.1 explain to the client the sensation created by the stones
3.2 explain the treatment procedure to the client in a clear and simple way at each stage in the process
3.3 provide suitable support and cushioning to specific areas of the body during the treatment if necessary
3.4 use suitable material to protect the client’s skin against extremes of temperature during front and back placement
3.5 place suitable types of stone on the chakra points, when required, to meet the agreed treatment objectives
3.6 place suitable types of stone under the body, when required, ensuring client comfort
3.7 lubricate the skin to allow the smooth, continuous movement of the stones over the skin to avoid risk of overheating
3.8 use stone therapy techniques in a way which avoids alarm to the client, is suitable for their physical characteristics, the treatment area(s) and treatment objectives
3.9 adapt the treatment techniques and sequence to meet the client’s physical characteristics and treatment area(s)
3.10 vary the depth, rhythm and pressure of treatment techniques to meet treatment objectives, treatment area(s) and client’s physical characteristics and preferences
3.11 check the client’s wellbeing throughout the stone therapy treatment
3.12 handle stones to avoid excessive noise and disturbance to the client throughout the treatment
3.13 assist to reposition the client in a controlled manner to minimise disturbance of the treatment process
3.14 take prompt remedial action if contra-actions or discomfort occur during the course of treatment
3.15 allow the client sufficient post-treatment recovery time
3.16 check that the finished result is to the client’s satisfaction and meets the agreed treatment objectives
3.17 give the client aftercare advice
4 treatments
5 Understand organisational and legal requirements
6 Understand how to work safely and effectively when providing stone therapy treatments
7 Understand how to consult with clients
8 Understand how to prepare to provide stone therapy treatments
10 Understand how to use stone therapy equipment
10.1 explain the types of safe, purpose-built stone heating equipment and how to use and position them safely
10.2 explain the insurance implications of using non-professional stone heating equipment
10.3 explain methods of cooling stones
10.4 explain the types of stone, their properties and uses
10.5 explain how to select the correct size and shape of stone for the client’s physical characteristics and the area being treated
10.6 explain how to dry and store different types of stone in a way that will effectively energise them
10.7 explain the types of suitable material used to protect the client’s skin against extremes of temperature during stone therapy treatment
10.8 explain the recommended operating temperatures for hot and cold stones
10.9 explain the types of oil suitable for stone therapy treatment and its purpose
11 Understand the principles behind stone therapy techniques and how to use them
11.1 explain the historical and cultural background to stone therapy
11.2 explain the five elements of stone therapy
11.3 explain the basic principles and characteristics of the seven major chakras and their significance to the practice of stone therapy treatment
11.4 explain how to place stones on the seven major chakras to maximise client comfort and their benefits and purposes
11.5 explain how to place stones underneath the body to maximise their benefits, purposes and client comfort
11.6 explain how to place stones on the client’s body during treatment and the importance of doing this in a careful, safe and considerate way
11.7 explain the importance of temperature and time management of the stones during treatment and how to carry this out
11.8 explain how to safely handle the stones to avoid excessive noise and disturbance during the treatment
11.9 explain how to recognise erythema and hyperaemia and their causes
11.10 explain why it is important to maintain correct posture during stone therapy treatment
11.11 explain the correct use and application of stone therapy techniques to meet a variety of treatment objectives
11.12 explain the importance of evaluating the effectiveness of stone therapy treatments
11.13 explain the correct use and application of stone therapy techniques to meet a variety of treatment objectives
11.14 summarise the benefits and effects of using hot and cold stones, either in isolation or combining the two temperatures during a treatment
11.15 explain how to adapt and combine stone therapy treatment techniques, depth and pressure to suit different client physical characteristics, areas of the body and preferences
11.16 explain how to adapt a stone therapy treatment for male and female clients
11.17 explain the areas of the body and body characteristics needing particular care when undertaking stone therapy treatments
11.18 evaluate the advantages of stone therapy treatments
11.19 explain how and why support and cushioning would be used during the treatment
11.20 explain how and when to safely reposition the client during treatment and the type of assistance which should be provided by the therapist
11.21 explain how stone therapy may be used to enhance other treatments e.g. manicure, pedicure, facial
11.22 explain the recommended recovery times for stone therapy treatments and why this is important
11.23 explain recommended timings for stone therapy treatments and how these should be adapted to meet the clients’ individual needs and physical characteristics
12 Understand how to provide aftercare advice
12.1 evaluate the lifestyle factors and changes that may be required to improve the effectiveness of the treatment e.g. healthy eating, fluid intake and regular exercise etc
12.2 explain activities which should be avoided post-treatment
12.3 explain products for home use that will benefit and protect the client and those to avoid and why
12.4 recommend further treatments
13 Understand anatomy and physiology related to stone therapy treatments
14 Understand contra-indications and contra-actions that affect or restrict stone therapy treatments
Y/601/5875 - Monitor procedures to safely control work operations
1 be able to check that health and safety instructions are followed
1.1 keep up to date with health and safety regulations and workplace instructions, making sure that information is from reliable sources.
1.2 conduct monitoring of the workplace at agreed intervals and in accordance with workplace instructions.
1.3 confirm that workers are health and safety competent as defined in their job role and that identified health and safety training needs have been met.
1.4 communicate workplace instructions and receive feedback.
2 be able to recommend changes to health and safety workplace instructions.
2.1 respond to any breaches of health and safety instructions in a way which meets workplace and legal requirements
2.2 make recommendations for any changes to health and safety workplace instructions to the responsible people.
3 be able to make sure that hazards and risks are controlled safely and effectively.
3.1 maintain accurate records of workplace irregularities.
3.2 check other people are aware of the hazards/risks and know the action(s) to be taken to minimise them.
3.3 confirm that appropriate precautions to control risks have been agreed with the people responsible for health and safety.
3.4 review to make sure all recommended action has been taken.
3.5 report any conflicts that still exist between workplace and legal requirements.
4 know how to monitor procedures to safely control work operations
4.1 explain employers’ and employees’ legal responsibilities for health and safety in the workplace.
4.2 explain the difference between ‘hazard’, ‘risk’ and ‘control’.
4.3 describe the types of information available from reports and records covering the workplace.
4.4 explain the importance of evaluating information from reports and records covering the workplace.
D/600/9012 - Provide single eyelash extension treatments
1 Be able to maintain safe and effective methods of working when providing single eyelash extension treatments
1.1 Prepare the work area according to legal, hygiene and treatment requirements
1.2 Maintain personal standards of hygiene, protection and appearance, according to industry and organisational requirements
1.3 Clean all equipment using suitable methods
1.4 Position equipment and materials for safety and ease of use
1.5 Position the client and themselves to minimise fatigue and risk of injury to meet the needs of the service
1.6 Position the client to respect modesty, privacy and sensitivities to personal appearance
1.7 Dispose of waste materials
1.8 Complete the treatment within a commercially viable time
1.9 Leave the treatment area in a suitable condition for further treatments
1.10 Keep records up-to-date, accurate, easy to read and signed
2 Be able to consult, plan and prepare for eyelash extension treatments with clients
2.1 Use client questioning to identify contra-indications to treatments, recording the client’s responses
2.2 Provide advice to the client without causing concern or referring to specific medical conditions
2.3 Refer clients with contra-indications to make-up
2.4 Obtain signed, written, informed consent prior to carrying out the treatment from the client or parent/guardian if the client is a minor
2.5 Check that a parent or guardian is present throughout the treatment for minors
2.6 Use consultation techniques to identify the client’s treatment needs
2.7 Encourage clients to ask questions to clarify any points
2.8 Examine the eyes to identify any factors that may affect the service
2.9 Perform a skin sensitivity test on the client according to manufacturers’ instructions and organisational requirements, recording the results
2.10 Inform the client of skin test results, cancelling the treatment if there is an adverse skin reaction
2.11 Assess the client’s eyelashes and the potential to achieve the required look, making recommendations
2.12 Confirm the treatment and outcomes to meet the client’s needs
2.13 Select and use single lash systems which are:
• suitable in colour
• suitable in curvature
• custom blended
• suitable in length
• suitable in thickness
2.14 Prepare the single lash extensions to avoid wastage, tangling and to meet the manufacturer’s instructions
2.15 Protect the client’s clothing and position hair away from the face prior to treatment
2.16 Secure and protect lashes not to be treated
2.17 Leave the client’s eye area free of all make-up and oil prior to treatment
3 Be able to attach single lash systems
3.1 Isolate single lashes to meet the requirements of the systems used
3.2 Place and secure the single lash systems to lie in the direction required, taking account of influencing factors
3.3 Secure lash extensions into the client’s lashes with an even application of adhesive
3.4 Ensure a gap is left between the eyelash extension and the eyelid to meet manufacturer’s instructions
3.5 Remove any excess adhesive and debris throughout the attachment process, minimising discomfort to the client
3.6 Check the comfort of the client at regular intervals throughout the treatment, providing reassurance if needed
3.7 Identify and resolve problems occurring during the service
3.8 Seal the eyelashes following manufacturer’s instructions
3.9 Confirm that the finished single lash systems are balanced and proportioned to meet the client’s needs
4 Be able to maintain and remove single lash systems
4.1 Maintain and remove single lash systems following manufacturer’s instructions
4.2 Use the suitable tools and products, minimising damage to the client’s natural eyelashes and injury to the eye area
4.3 Clean the client’s natural eyelashes so they are even and left free of product build up and debris
4.4 Provide suitable aftercare advice to the client
5 Understand organisational and legal requirements for providing eyelash extension treatments
5.1 Explain personal responsibilities under relevant health and safety legislation
5.2 Explain the importance of the Disability Discrimination Act in relation to the salon
5.3 Explain why minors should not be given services without informed consent and presence of a parent or guardian
5.4 State the age at which an individual is classed as a minor and how this differs nationally
5.5 Explain the legal significance of gaining signed, informed consent
5.6 Explain own responsibilities and reasons for maintaining personal hygiene, protection and appearance according to industry and organisational requirements
5.7 Explain how to maintain the clients records in the salon and its importance
5.8 Explain the importance of storing client records in accordance with the Data Protection Act
5.9 Clarify the salon’s expected service times and pricing structures for completing eye services
5.10 Explain the importance of completing the service in a commercially viable time
6 Understand how to work safely and effectively when providing single lash systems treatments
6.1 Explain how to safely prepare the work area, equipment and materials for single lash system treatments
6.2 Explain the environmental conditions needed for single lash system treatments and their importance
6.3 Explain how to position tools and materials for single lash system services
6.4 Critically compare the different methods of disinfecting , sterilising and maintaining hygiene of tools and equipment
6.5 Explain how to prepare and position themselves and the client for single lash system services, avoiding potential discomfort and injury
6.6 Explain the principles of avoiding cross-infection and the importance of maintaining standards of general hygiene
6.7 Explain the safety considerations which must be taken into account when using single lash systems
6.8 Explain how to minimise and dispose of waste from treatments
6.9 Explain the condition in which to leave the work area and its importance
7 Understand how to use client consultation, treatment planning and preparation for eyelash treatments
7.1 Explain how to use consultation techniques to meet the needs of different client groups
7.2 Explain the questioning and listening skills used to gather information
7.3 Explain how to give advice and recommendations to clients
7.4 Explain how to interpret negative and positive body language
7.5 Justify the importance and legal significance of questioning clients and recording responses about contra-indications to services
7.6 Explain the reasons for not naming specific contra-indications and the importance of encouraging clients to seek medical advice
7.7 Explain how to carry out a skin sensitivity test and interpret the results
7.8 Justify the importance of the skin sensitivity test
7.9 Explain how to conduct an examination of natural eyelashes and the eye area to identify influencing factors
7.10 Justify the importance of assessing the client for pre-treatment requirements
7.11 Explain how to estimate the duration of the single lash system service
7.12 Explain how to cleanse the area to be treated
7.13 Justify why it is important to maintain the client’s modesty and privacy
8 Understand the contra-indications and contra-actions of eyelash extensions
8.1 Clarify contra-indications requiring medical referral and why
8.2 Clarify contra-indications which prevent treatment and why
8.3 Clarify contra-actions which restrict treatment and why
8.4 Explain the signs and causes of erythema
8.5 Explain the potential contra-actions resulting from single lash system treatments and how to resolve them
9 Understand anatomy and physiology relevant to eyelash treatments
9.1 Explain the structure and cycle of hair growth
9.2 Explain the basic function of the eye
9.3 Explain the physical effects of the eyelash extension process on the eye
10 Understand the use of equipment and materials for single eyelash extension treatments
10.1 Critically compare types of single lash systems
10.2 Explain the principles of blending single eyelashes
10.3 Explain how to prepare single lash systems, according to manufacturers’ instructions
10.4 Explain how to prepare the client’s natural eyelashes for different single lash systems
10.5 Explain the types and use of specialist equipment needed for single lash system treatments
10.6 Explain the types and use of products for applying, maintaining and removing single lash systems
11 Understand how to attach, maintain and remove single lash systems
11.1 Explain how to judge the quantity of eyelashes to be added to achieve a balanced and well proportioned look
11.2 Critically compare the different working methods for single lash systems
11.3 Summarise the accepted sequence of working for the single lash systems
11.4 Explain how to maintain and remove the single lash systems
11.5 Justify why it is important to remove product build up and debris throughout the application and removal process
12 Understand how to provide aftercare advice following single eyelash extension treatments
12.1 Clarify the contra-actions that may occur after single lash system treatments and the associated client advice
12.2 Explain the expected longevity of single lash system treatments
12.3 Explain beneficial and unsuitable products for the clients home use
12.4 Explain how to comb lashes
12.5 Explain how to maintain and protect eyelash bonds and the importance of professional removal
R/600/7533 - Provide self tanning services
1 Be able to maintain safe and effective methods of working when providing self-tanning treatments
1.1 set up and maintain the treatment area to meet legal, hygiene and service requirements
1.2 wear suitable personal protective equipment
1.3 provide the client with personal protective equipment
1.4 maintain personal hygiene, protection and appearance that meets accepted industry and organisational requirements
1.5 clean all tools and equipment using the correct methods
1.6 position equipment and products for safety and ease of use
1.7 use accepted industry hygiene and safety practices throughout the treatment
1.8 maintain the client’s modesty, privacy and comfort throughout the treatment
1.9 check the client’s wellbeing at regular intervals throughout the treatment
1.10 complete the treatment within a commercially viable time
1.11 keep records up-to-date, accurate, easy to read and signed by the client and practitioner
1.12 leave the treatment area in a suitable condition for future sessions
2 Be able to consult, plan and prepare for treatments with clients
2.1 use consultation techniques to determine the client’s treatment needs
2.2 obtain signed, written, informed consent from the client prior to the treatment or from a parent/guardian in the case of a minor
2.3 explain to the client what the treatment entails, its potential benefits and any restrictions to use in a way they can understand
2.4 carry out skin sensitivity test to determine skin sensitivity and colour preference
2.5 identify and record any contra-indications to self tanning treatments, taking necessary action in response
2.6 explain and agree the projected cost, duration and frequency of treatment needed
2.7 agree in writing the client’s needs, expectations and treatment outcomes, ensuring they are realistic and achievable
2.8 clean and prepare the client’s skin to suit the type of product
2.9 select suitable equipment and products for the treatment
3 Be able to apply self tan products
3.1 carry out exfoliation prior to the treatment according to manufacturers’ instructions, leaving the skin smooth and free from dry, flaky skin
3.2 apply moisturisers and barrier creams following manufacturers’ instructions to prevent over-development of tanning products
3.3 test the pressure and operation of the spray gun prior to use
3.4 use equipment and products, following manufacturers’ instructions
3.5 use spray tanning techniques in a controlled way and at a correct distance from the body to achieve the desired effect
3.6 apply products evenly in the correct sequence to achieve the desired effect
3.7 use techniques that minimise the risk of products being spread outside the treatment area and surrounding environment
3.8 correct any problems occurring during the application process
3.9 check that the finished result is to the client’s satisfaction
3.10 provide aftercare advice specific to the client’s individual needs
4 Understand organisational and legal requirements
4.1 explain own responsibilities under relevant health and safety legislation, standards and guidance
4.2 explain the importance of not discriminating against clients with illnesses and disabilities and why
4.3 state the age at which an individual is classed as a minor and how this differs nationally
4.4 explain why it is important, when treating minors under 16 years of age, to have parental or guardian consent
4.5 explain why minors should not be given treatments without informed and signed parental or guardian present
4.6 explain the current legal requirements and guidance relating to age restrictions for this treatment
4.7 explain manufacturers’ and organisational requirements for waste disposal
4.8 explain the importance of the correct storage of client records in relation to the Data Protection Act
4.9 explain how to complete the client records used in their organisation and the importance of and reasons for keeping records of treatments and obtaining client signatures
4.10 explain own responsibilities and reasons for maintaining personal hygiene, protection and appearance according to accepted industry and organisation requirements
4.11 explain the organisation’s service time charges for self tanning and why it is important to complete the service in the given time
4.12 explain the organisation’s and manufacturers’ requirements for treatment area, equipment maintenance and equipment cleaning regimes
5 Understand how to work safely and effectively when providing self tanning services
5.1 explain how to set up the work area and equipment for self tanning services
5.2 explain the necessary environmental conditions for self tanning services (including lighting, heating, ventilation, sound and general comfort) and why these are important
5.3 explain the type of personal protective equipment that should be worn for self tanning services and why
5.4 explain the importance and reasons for disinfecting hands and how to do this effectively
5.5 compare methods of disinfecting and sterilising equipment
5.6 explain how to prepare and position the client for self tanning services
5.7 explain how to avoid potential discomfort and injury to themselves during work
5.8 explain the reasons for maintaining client modesty, privacy and comfort during the treatment
5.9 explain how to minimise and dispose of waste treatments, including hazardous waste
5.10 explain why it is important to maintain standards of hygiene and the principles of avoiding cross-infection
5.11 explain why it is important to check the client’s wellbeing at regular intervals
6 Understand how to perform client consultation, treatment planning and preparation
6.1 explain how to use effective consultation techniques when communicating with clients from different cultural and religious backgrounds, ages, disabilities and genders for this treatment
6.2 explain the importance of questioning clients to establish any contra-indications to self tanning services
6.3 explain why it is important to record client responses to questioning
6.4 explain the legal significance of client questioning and recording the client’s responses
6.5 explain how to give effective advice and recommendations to clients
6.6 explain the reasons why it is important to encourage clients with suspected contra-indications to seek medical advice
6.7 explain the importance of and reasons for not naming specific contra-indications when encouraging clients to seek medical advice
6.8 explain why it is important to maintain client’s modesty and privacy
6.9 evaluate the types of alternative tanning services which could be recommended in the event of contra-indications
7 Understand contra-indications and contra-actions that affect or restrict self-tanning services
7.1 explain the contra-indications which would prevent treatment and why
7.2 explain the contra-indications which restrict treatment and why
7.3 explain the contra-actions that can occur as a result of self tanning and why
8 Understand self-tanning products and equipment
8.1 compare the types of self tanning products available, how and when to use them
8.2 explain how to match product selection and use to skin type and client preference
8.3 explain how to clean, maintain and reassemble spray tanning equipment and associated accessories
8.4 summarise the type of problems that can occur with spray tanning equipment and how to correct them
8.5 explain the meaning of psi, in relation to self-tanning services
8.6 explain the potential risks associated with the use of pressurised spray tanning equipment
8.7 explain the importance of using equipment with a pressure gauge
10 Understand how to provide aftercare advice
10.1 explain products for home use that will benefit the client and those to avoid and why
10.2 explain the contra-actions that could occur after self tanning and what advice to give to clients
10.3 explain the post-treatment restrictions applicable to self tanning
10.4 explain suitable types of follow-on treatments, their benefits and costs
11 Understand self-tanning treatments and the effect they have on the skin
